Help Center
How can we help?
Find support for your Nueve silent wristwatch alarm, from getting started to questions about your order.
Product help
What is the Nueve silent wrist alarm?
A wristwatch with a silent alarm, for keeping your reminders personal without an audible alarm.
How do I set the time or alarm?
Follow the instructions provided with your watch. If you need help, email us with your model name and the step you’re having trouble with so we can guide you.
My alarm isn’t working. What should I do?
Check the setup instructions and confirm that the alarm is enabled and set to your intended time. If you still need help, contact us with your order number and a description of the issue.
Orders and delivery
Can I change my order details?
Contact us as soon as possible with your order number and the change you need. We’ll check whether a change is still possible.
I need help with a delivery.
Email us with your order number and a description of the delivery issue so we can look into it.
My item arrived damaged or incorrect.
Contact us with your order number, a description of the issue, and clear photos of the item and packaging.
Contact Nueve
Email nueveofficialus@gmail.com for product questions or order support. If you’ve already ordered, include your order number so we can find your purchase.